Philippine Airlines location
PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
Red Arrow e-mail : webmgr@pal.com.ph
Ninoy Aquino International Airport (NAIA) location
NAIA 1 - Ninoy Aquino Avenue, Pasay City
NAIA Centennial Terminal 2 - MIA Road, Pasay City
NAIA 3 - Andrews Avenue, Pasay City Reservations
Manila, Philippines (24 hours)
Tel : (632) 855-8888
For USA and Canada:
1-800-I-FLY-PAL or 1-800-4-359-725 (24 hours)
Flight Information/Tours and Packages
(632) 855-8888
For Australia:
1-300-888-PAL Fulfillment Center
Manila, Philippines
Tel : (632) 831-3353
Red Arrow e-mail : onlinebooking@pal.com.ph Mabuhay Miles Service Center
2/F Power Realty Building (Across Anson's Building)
1012 A. Arnaiz (Formerly Pasay Road)
1223 Makati City
Red Arrow e-mail: mabuhaymiles@pal.com.ph
Office Hours:
Mondays thru Fridays 08:30 - 17:00
Saturdays 08:30 - 12:00
Mabuhay Miles Call Center
Tel: Manila - (632) 855-8888
USA/Canada - 1 (800) I FLY PAL or 1(800) 435-9725
Cebu - (6332) 340-0191
Fax: (632) 556-2800
Office Hours:
Manila/Cebu - Daily from 08:00 - 20:00
U.S./Canada - Daily from 09:00 - 17:00 (PST) Baggage Tracing Services
Mezzanine Level, South Wing
NAIA Centennial Terminal 2
Old Mia Road, Pasay City 1300
Tel : (632) 851-3011; 832-2939
Fax : (632) 879-6028
Red Arrow e-mail : baggage_tracing@pal.com.phCargo Reservations
Manila, Philippines
Tel: (632) 831-3061 ; 832-3059
Fax: (632) 832-3063 Career Opportunities
2F PNB Financial Center
CCP Complex
Pres. Diosdado Macapagal Avenue
Pasay City
Tel: ((632) 777-4800 locals 5448 up to 54
Telefax: (632) 556-1904
Red Arrow e-mail : placement@pal.com.phCorporate Sales
3rd Floor, PAL Learning Center
540 Padre Faura Corner Adriatico
Ermita, Manila
Tel: (632) 855-8555
Fax: (632) 522-1965
Red Arrow email: pr_corporate@pal.com.ph
Office Hours:
Mondays thru Fridays:
8:30 - 12:00
13:00 - 17:30
(Manila, Philippines time)
Corporate Sales Fulfillment Center
Office Hours:
Mondays thru Fridays:
8:30 - 12:00
13:00 - 16:00
(Manila, Philippines time)
Customer Relations
3F Mezzanine PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
Tel : (632) 777-5939
Fax : (632) 777-5928
Red Arrow e-mail : wecare@pal.com.phRefunds
5F PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
Tel : (632) 556-2809 or 777-4800 locals 5646 (Domestic) or 5645/5647 (International)
Fax : (632) 556-2595
For International Refunds:
Red Arrow e-mail : refunds_intl@pal.com.ph
For Domestic Refunds:
Red Arrow email : refunds_domestic@pal.com.ph
For online-purchased tickets Refunds:
Red Arrow email : onlinebooking_refunds@philippineairlines.com.
For Security concerns, please contact:
Security Sub-Department
PAL Gate 2, Andrews Avenue
Nichols, Pasay City 1300
Tel: (632) 852-5874
855-8000 loc 2393/2057
Red Arrow e-mail: sfpd@pal.com.ph
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